Team Lead Analyst (CRM Vertical)

Описание вакансии

компания "кейдев"

keydev is on the lookout for a team lead analyst (crm vertical) to join our data analytics team.

responsibilities:

• lead and mentor a team of crm analysts — task distribution, quality review, professional development.
• deliver actionable insights to the crm department to support campaign, retention, and lifecycle decisions.
• analyze crm activities and performance: campaigns, communications, client segmentation, retention flows.
• help the crm team move toward data-driven decision-making across bonus mechanics, communication cadence, and client targeting.
• design and interpret dashboards to track crm kpis for stakeholders.
• collaborate with product, marketing, and risk teams on cross-functional crm initiatives.
• ensure data quality and consistency in crm-related tracking and reporting.

requirements:

• proven experience in crm activity analysis (campaigns, client segmentation, communication performance).
• experience leading or mentoring an analytics team is preferred.
• strong sql skills.
• python and analytical libraries (pandas, numpy, etc.).
• ability to structure ambiguous business questions into clear analytical tasks.
• strong communication skills — ability to present insights to both technical and non-technical stakeholders.
• language: english - b2 (upper-intermediate).

nice to have:

• experience building dashboards in tableau.
• familiarity with crm systems and their data structures.

this position is planned to be created (promising).

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