VIP Coordinator (English+German)

Описание вакансии

компания "кейдев"

keydev is on the lookout for a vip coordinator with english and german language skills to join our vip team.

responsibilities:

• handle incoming chat messages from vip clients, providing prompt, accurate, and high-quality support.
• ensure professional and customer-oriented communication with clients.
• monitor client activity and account status in the crm system.
• maintain accurate and up-to-date records of client inquiries and account information.
• escalate complex cases to senior specialists or vip managers when necessary.
• follow company service standards and internal procedures.
• collaborate with crm, payments, and marketing teams as needed.
• inform clients about available bonuses, promotions, and personalized offers (based on templates and guidelines).

requirements:

• at least 6 months of experience in support, customer service, or related roles.
• communication skills: strong written and verbal communication abilities; ability to handle chat interactions professionally.
• languages: english — upper-intermediate (b2); german— upper-intermediate (b2).
• customer orientation: ability to work with different client types, including demanding users.
• stress resistance: ability to handle a high volume of incoming requests.
• technical skills: confident use of crm systems, chat platforms, microsoft office, and internal tools.
• attention to detail: accuracy, reliability, and adherence to procedures.

this position is planned to be created (promising).

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