Patient Accounts Receivable Specialist

Описание вакансии

компания "капарис"

location: remote
schedule: full-time, monday–friday, 9:00 am–5:00 pm est

about the role

we are looking for a patient accounts receivable (a/r) specialist to manage patient balances and collections across 9 dental offices.

you will be responsible for patient billing, collections, payment posting, account reconciliation, and a/r reporting. you will work closely with our insurance payment specialist, who handles insurance claims and payments.

key responsibilities

patient billing & collections

• send patient invoices and statements by email and sms.

• manage automated reminders through our ai agent and follow up directly when needed.

• work the a/r aging report by phone, email, and sms.

• set up and monitor patient payment plans.

• communicate professionally with patients about outstanding balances and payments.

payment posting & reconciliation

• post patient payments accurately to accounts.

• resolve unapplied, misapplied, and credit balances.

• reconcile daily pos/front-desk collections with the practice management system and deposits for each location.

• investigate and resolve payment discrepancies.

a/r management & teamwork

• review patient a/r across all 9 offices and monitor aging and collection trends.

• report a/r results and trends by location.

• coordinate with front-desk teams on patient billing and a/r issues.

• communicate daily with the insurance payment specialist regarding claims and patient responsibility.

• help maintain consistent billing and collection procedures across all locations.

qualifications

required

• 2+ years of experience in a/r, billing, or collections.

• experience independently managing an a/r aging report.

• strong reconciliation and attention-to-detail skills, including at high transaction volumes.

• 2+ years of customer-facing experience, including handling payment and billing issues.

• strong english communication skills, both written and verbal.

• comfortable discussing and collecting outstanding balances while maintaining a positive patient experience.

• fast learner who can independently learn new systems and processes.

• comfortable using ai tools such as chatgpt, claude, or similar in daily work.

• comfortable operating and correcting an ai agent used for patient outreach.

• solid excel / google sheets skills.

• hands-on experience with quickbooks is required.

• understanding of hipaa and patient data privacy.

preferred

• dental or medical billing experience.

• knowledge of eobs, adjustments, patient responsibility, and cdt codes.

• experience with dental practice management software such as dentrix.

• multi-location experience.

• bilingual skills.

important information

• fully remote position

• work schedule: 9:00 am–5:00 pm est

• regular communication with u.s. patients and team members is required.

• experience with u.s. dental/medical billing is a plus but not required if you have strong a/r, billing, or collections experience.

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